Gough Tools – Richard J. Gough & Co Ltd
Cancellations & Returns
Easy Returns via Post or Courier
Richard J. Gough & Co Ltd are happy to accept items returned to us within 28 days of purchase and in this case will offer you an exchange or a full refund to your credit or debit card once we receive the items and process them. Any returns which fall outside this 28 day time period may be considered on a case-by-case basis and is at the discretion of Richard J.Gough & Co Ltd and may be refunded as a credit against a future purchase. All items must be returned to Richard J. Gough & Co Ltd in the same condition in which they were shipped and in a saleable condition. Richard J. Gough & Co Ltd reserves the right to refuse a return if it is determined that the item has been used and then returned for any reason other than being ‘faulty’.
How to Return an Item
- Put your unused item for return back in its original packaging
- Fill out the pre-addressed Returns Information Sheet included in your package when sentout.
- State whether you are returning or exchanging your purchase and the reason why
- Attach the returns form and post the item back to us at :
Richard J.Gough & Co Ltd
24 Little Mary Street Dublin 7
D07 VR72
Ireland
We will be in touch if there are any issues or when your return has been processed.
Return Guidelines
- Each returned item should be in its original packaging with the manufacturers labels if any attached. Please do not tape or attach labels directly to the retail packaging.
- This returns policy does not affect your statutory rights.
- It can take up to 7 working days for us to receive your return, depending on which postalservice you use. However, once we receive your goods, we will inspect and process them as soon as we possibly can. Refunds will automatically be issued to the same payment method used to purchase the goods.
- Return shipping costs are non-refundable Has my return been processed ?If you have any problems or questions with regards to your return please call 00353 (0)1-8731400
Monday – Friday 9-5pm
Full list of Terms & Conditions on Request.